Posted to Resource Articles
by Marilyn Stowe on Thu, 01/05/2012 - 8:31am
Clients don’t always realise that how they dress, act and speak are crucial factors that will undoubtedly weigh on a judge’s mind during a case. When there is a decision to be made in favour of the client, or against them, even the smallest details can make a huge difference.
Several years ago I chaired DSS Tribunals which heard appeals from people who had been refused various state benefits. Along with a doctor and a lay person, I would listen to the appellant explaining why they believed benefits had been unfairly denied, which frequently involved the apparent physical incapacity of the individual concerned.
Often the claimants would go to great lengths to describe their ailment in the pre-hearing paperwork. They would, for example, state why it was impossible to sit longer than 10 minutes at a time because of a back condition or to walk any measurable distance without assistance due to various medical reasons.
What they tended to forget, however, was that how they behaved during the tribunal hearing, which usually lasted about 45 minutes, was also taken into account and was equally as important as their written tales.
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